Community Leadership Team Summit - 28th July and August 1st,  2011

Participants: Peter Martin, Wendy Robinson, Sandra Warren, Paul Orwig (Day 1)

Video participants: Matt Lipscomb, Brad Baker

The following is a summary of the topics discussed in the Community Leadership Team (CLT) Summit:

A. All current websites that are under overview of the CLT:

1. Joomla.org now has about 30 internationalized pages that are used to redirect non-English people to local Joomla community resources. However because of the new Joomla 1.7 banner, the localized link is currently unavailable.

• Action item 1: reinsert the link to localized “Joomla Information Pages”.
• Action item 2: get the “info pages” translated in more languages.

2. The community.joomla.org site seems to have a less important role then it used to have. Probably because of the success of the Magazine and People sub-websites.

• Action item 3: we should communicate that *all* working group members should be able to post blog posts regarding joomla.org related matters.

3. The new ticket support system for the Joomla Extension Directory (JED) is working very well. Other teams might use the system for their own process communication as well. The “premium listings” idea is moving forward, but we’ll have to wait on a new design for the JED site before it can be implemented.

• Action item 4: evaluate new design for JED.

Furthermore we’ll have to make a decision about the Joomla version compatibility buttons.

• Action item 5: wait for a decision on the new Joomla version numbering, and create buttons for Long Time Support (LTS) versions.

Finally we’ll need input for the “standards” information: what evaluation items for extensions should be included.

• Action item 6: ask PLT / 3rd party extension developers for feedback on best practices for extensions.

4. There haven’t been any major changes regarding the Joomla Resources Directory (JRD) besides one new featured hosting provider in the hosting provider section. It has been decided to honor Rochen as a featured hosting provider listing (Brad and Wendy were excluded from this discussion).

5. The forum, which is used for technical Joomla support, has been experiencing a great influx of spam the last year. Last May a new forum protection mechanism has been put in place. It decreased the amount of spammers drastically. The downside is that some people with dynamic IP addresses have problems reaching the forum because spammer’s IP addresses get automatically banned for some period. This resulted in three complaints from (non-spamming ;-) people over the last three months.

• Action item 7: create a contact form for issues like these, and link from the forum.

The new Joomla versioning system will increase the maintenance of main boards and international subboards because those have to be created. It has been decided to only create boards for Long Time Support (LTS) versions.

• Action Item 8: To ensure that we have enough forum coverage to support our users, we need to check in with any inactive moderators to see if their interest is still in being members of the Moderator team

6. The People website lacks some moderation features.

• Action item 9: define the needed moderation features and write a Request For Proposals (RFP) to get the features developed.

7. JUGs
* 1st official Joomla book (from Person) was meant to be spread around all JUGs, but this did not work out as planned. There is an idea to try using coupons that people can use to order copies of the books
Sandra + Liam will arrange it for the next books that are released in the series
* be more proactive: identify areas / countries where no JUGs are active (or where they are inactive) and try to reactivate / support people in those areas to organize JUGs.

8. Currently joomla.org does not have a credits page to acknowledge current as well as all previous contributors to the sites and infrastructure areas (software/design/support services donated to the project for use). This is something that can be worked in with the site redesign which is currently in progress *link to people site redesign group.

B. New candidates for CLT:

The current CLT members have selected people from the nominations that were submitted by the community. Invitations have been sent out to these folks and once confirmation has been received from them, we will announce this and welcome them to the CLT publicly.

C. Ways to improve processes to become more proactive

Currently a lot of teams are functioning in a reactive way, in the sense that a lot of actions will be taken when people from the (international) community ask for help. E.g. a community from some country may ask for help regarding organizing a Joomladay. This behavior might result in some countries and areas that are not covered. Action item 10: We should come up with ways to be more proactive. E.g. find uncovered countries and motivate local communities to organize events.

D. Version labeling for JED and Forums

We need to request clarification from the PLT regarding the version numbering as this affects some areas such as the JED compatibility labeling and the categorizing of support forums. (note: discussed by PLT and put forth since for community feedback)

E. Joomla.org and its community are very English orientated.

While English is the common language in the software world, the majority of the world population don't speak English. For Joomla! to be successful in the non Anglo-Saxon world, we must invest more (time) in local foreign language communities. We would like to increase Joomla use as well as recruit more volunteers from the non-Anglo-Saxon world. We realize that there are communication issues and barriers for participation that need to be addressed.

F. Combined Summit Notes Discussed during the CLT meeting Day 2:

During the combined summit the following communication issues have been identified:

1. Language barriers. Sometimes our communication is too difficult (e.g. difficult English words and sentences too long) and too much fragmented over different communication channels. And joomla.org has too much information to translate all to local languages.

2. For some countries the concept of Joomladays is not always clear. Furthermore there’s too little marketing budget for local foreign language communities to promote Joomla.

3. Documentation about processes in local communities is sometimes lacking. Which makes it difficult for people to take over the organisation of local JUGS when current JUG organiser steps down.

4. Official communication from Joomla.org to foreign non-English communities is too sometimes too difficult, and not helpful with solving the actual problem. Official documents (e.g. trademark rules) have often not been translated into foreign non-English languages.

During the combined summit the following participation issues have been identified:

1. Missing overview of all countries/language entities and local communities

2. How to organize responsibilities and autonomy of local communities in relation with Joomla.org?

3. Cultural barriers - in some countries people are not always that outspoken to the international community, only within their own local community.

4. In some cultures/countries the standards of living are not as high as they are in the western world. Which causes that some people have too little time to participate because they need to have multiple jobs to make their living which leaves no time to participate. In that case working as volunteer doesn’t have much incentives / rewards back.

At the combined summit two new problems regarding joomla.org have been found: The International flags in the main menu are confusing visitors, as when they click on a flag they expect to be taken to a page that contains content and/or language packs respective to each flag. This creates an additional problem in that, by looking at those flags, one might assume that certain languages are missing.

• Action item 11: find a better way to represent “internationalism” and create an image/button for the joomla.org website.

Another issue that has been brought forward is that the current joomla.org site is missing a search box.

• Action item 12: find out why the search box has not been placed on the homepage, and put it there if needed.

During the combined summit we’ve decided to compile a spreadsheet to take inventory of countries, languages, regions, local communities, nature of those communities, and in what countries communities are missing. [action item solved]. Secondly we’ve divided the world in regions: North-America, South-America, Europe, Africa, Asia+Pacific. Each region gets assigned one or two regional community coordinators / contact persons who will help with making the inventory. After we have such an overview they will get in touch with the local communities to find our their needs (e.g marketing, translation), get information and opinions, and help with updating the Joomla Info Pages project (to redirect international people to the local community sites). A further update will be provided to the community when it is time to put this idea into action and request volunteer help.

In Closing...

we would like to say that we enjoyed our time at the summit so much. Not only together as the CLT but with our friends and fellow team members on the Open Source Matters board and the Production Leadership Team. It was a very productive and positive event and we thank everyone that we were able to attend the summit with, as well as the incredible Joomla Community, whom without, we would not have been able to take part.